Terms and conditions of Torin, Ltd., established in Slovak Republic, 911 05 Trencin, Zlatovska 2193/33, registered in the Commercial Register of the District Court Trencin, section Sro, File No. 10498/R, for selling goods through an online store located at www.torintn.com and www.torintn.sk.
ID No.: 36297968, TAX ID No.: 2020174871, VAT ID No.: SK2020174871.
I. Sales ContractSales contracts concluded by electronic commerce are governed in terms of statutory legislation of the Slovak Republic.
II. Registration & Customer AccountCustomerer is obliged to state accurately and fairly all information when registering and ordering the goods. Customer is obliged to update data in the user's account at any change. Access to the user account is secured by username and password.
III. Ordering Process & ConfirmationWebsite contains a list of offered goods including the purchase prices. Prices of goods are presented both without and with 20% VAT. The offer of goods and the prices of the goods stay valid for a time until they are displayed on the website.
To order goods customer fills an order form on the website. Order form contains particular information about:
• ordered goods,
• methods of payment,
• delivery methods,
• information on the costs associated with the delivery of goods.
Before sending the order it is possible to check and modify the ordering data. Information provided in order are considered to be accurate.
The contractual relationship between seller and customer arises from order acceptation and the following confirmation by the seller. Sending an order means agreement to the terms and conditions, complaints conditions as well as the products prices, and thus order becomes binding. Upon receipt of the order seller confirm order acceptance by email address at the email address of the buyer specified in the order or at registration. Confirmation of the order by the seller makes a sale contract, which can alter, cancel or amended only by mutual agreement between the buyer and the seller, unless the law or regulation provides otherwise.
IV. Prices & Payment MethodsPrice of the goods and any costs associated with the delivery of the goods under the sale contract is possible to pay by the following ways:
• Credit Card – online payment (VISA, VISA Electron, MasterCard, MasterCard Electronic, Maestro),
• Cash in Advance.
Together with the purchase price, the buyer must pay the costs of delivery of goods. Seller will issue sale invoice. Seller is a VAT payer. In the case of online payment or bank transfer, the purchase price is due within 14 days of the conclusion of the purchase contract.
If the supply of goods or services is made without VAT to a buyer who is a VAT payer in a member state of the European Union, the tax liability passes to the buyer – the tax will be paid by the customer. The buyer, confirming the order and agreeing to the terms and conditions, becomes fully responsible for the accuracy and truthfulness of the billing information that he/she stated in the order.
V. Contract AbandonmentDownload form
Product return form
The customer is entitled to withdraw from the contract under the applicable laws of the Slovak Republic within 14 working days of receipt of goods. The right of withdrawal does not apply to goods purchased in connection with a business or other business activity (for further business or employment), which is determined by the identification number on the purchase document. According to the Commercial Code, the right to withdraw from the purchase contract does not arise in this business relationship.
Withdraw from the contract is to be writen or by e-mail. To withdraw from the purchase agreement, the consumer shall complete withdrawal from the contract (Returns form is currently in progress). The consumer is immediately after the announcement of withdrawal obliged to send the subject of the contract from which distances (within 14 days of receipt of goods). Goods which are subject of withdrawal from the contract does not be send by cash on delivery.
Returned goods must be complete and undamaged, can not bear signs of improper or excessive use. Items should be returned with all accessories in original package with a copy of the original invoice. The costs of returning goods is paid by the buyer.
In the case of a valid and effective withdrawal, the supplier shall reimburse the buyer the price paid for goods and transportation costs to the buyer at the latest within 14 days from the date of termination. Reasonable care must be maintained.
Withdraw from the contract is not possible in the case of electronic components because of the difficulty and cost of unambiguous check their functionality after you return.
Please note that goods which are not normally in stock and were ordered on the basis of a binding order for the customer can be returned only by mutual agreement. The return of any items ordered in this manner will be considered individually.
VI. Delivery Options & TermsIf the goods are in stock, are dispatched immediately upon receipt of payment. If customer order contains several products and part of them is not in stock, the seller will notify the purchaser of the possibility of partial deliveries.
Torin use different operators for delivery. Ordered goods are possible to be delivered by the following delivery options:
• Economic Delivery,
• Express Delivery,
• Oversize Delivery.
When taking the goods from the carrier, customer is obliged to check the integrity of the packaging. In case of any errors it is neccessary to notify the carrier immediately. In case of breaking the package customer does not take shipment over the carrier. By signing the approval note customer declares that the packaging is not damaged.
Please check the delivery time estimated to avoid of not taking ordered shipment. Once returned, a standard return fee will be deducted from the payment. Please note that the original shipping and handling charge is nonrefundable.
VII. WarrantyDownload form
All products are designed for professional installation. Damage to the product or disablement caused by improper installation of the product can not be subject of complaint and thus devalued product is not covered by the warranty.
The seller is liable to customer for selling goods in conformity with the contract and without errors. This means that it has the quality and performance of the contract required, seller, manufacturer or its representative described and that has the quality and performance of the usual thing of the kind and that corresponds to the purpose for which it is normally used. Except for used goods, the seller is liable for defects which appear as a contradiction with the contract after receipt of the goods during the warranty period.
VIII. Final ProvisionsSeller reserves the right to amend these terms and conditions. In the case of a change of general conditions or returns policy buying process is governed by means of the conditions that were applicable at the time of making an order. An integral part of terms and conditions is returns policy. The buyer declares that before ordering gets familiar with the terms and conditions and agrees to them.
These Terms and Conditions shall enter into force on 1 December 2021.